Adam Jones

asjones91@gmail.com · +1 (646) 504-4570

Education

I studied political science and French at Middlebury, exploring language acquisition and political philosophy. After several years teaching ESL in Central America—where I earned my CELTA—I transitioned into tech in 2018 as a DATA Fellow in NYC’s Tech Talent Pipeline (Excel, SQL, Python, NLP). I later completed coursework in Agile Project Management at the University of Colorado Boulder. Technology, communication, and natural systems remain the throughline in how I think and build.

Experience

New York, NY · Jan 2025 – Present

Assembled builds tools for support teams—scheduling, forecasting, making sense of contact volume. I work on implementations: getting AI-driven workflows into the hands of ops so they can automate a big chunk of tickets instead of triaging by hand. I also built an internal app that pulls data from Salesforce, Zendesk, and other CRMs into one place so we can reconcile and validate without the usual spreadsheet chaos. A lot of the job is rolling out workforce management across enterprise accounts and making sure the numbers actually help people plan their day.

Brooklyn, NY · Feb 2023 – Jul 2023

Gotham Greens grows produce in controlled-environment greenhouses—urban, climate-resilient. I led a small team on analytics, ops, and finance: finding where the data was messy, where processes could be automated, and where better tooling could save real money. We worked closely with Digital Solutions on dozens of IT initiatives—databases, software rollouts, systems that had to work in the greenhouse as well as the office. One of the more satisfying projects was wiring labor data from HRIS into the data warehouse so COGS and efficiency could be tracked properly across sites.

New York, NY · Aug 2021 – Feb 2023

At Meta I was on the side that helps businesses run their support and messaging at scale. I led implementations of omni-channel CRM for commercial and enterprise clients—getting them from “we have a lot of channels” to “we have one place to see and respond to everything.” I wrote and deployed Salesforce Apex to automate a lot of the project kickoff and tracking so we could start work faster and keep things consistent. A big part of my focus was Spanish-speaking enterprise: translating SOWs and key resources so those teams could onboard and operate without waiting on English-only docs.

New York, NY · Sept 2020 – Sept 2021

Barrel is a digital agency—web builds, strategy, design and engineering in one place. I worked with clients to shape technical approaches that fit their goals and budgets, from small sites to six-figure engagements. One standout was for an FDIC-chartered bank: a large dataset of online account applications was full of noise. I used SQL to clean it, validate it, and get to an accurate count of accounts opened in the quarter so they could report and plan with confidence.

Director of Growth, Sendwave

Atlanta, GA · Dec 2018 – Feb 2020

Sendwave lets people send money to family abroad simply and cheaply. I ran growth: onboarding new users, tuning the funnel, and making sure we showed up where our customers were. We grew users and revenue sharply—Sendwave later joined WorldRemit (Zepz) in a large acquisition, and that growth was part of the story. I also brought in influencer partnerships and other channels to bring cost per acquisition down and keep growth efficient.

Ventures

Goodgrow — Founder & CEO

NYC · 2022 - Present

Goodgrow is a distributor of ethically sourced natural goods — connecting artisan producers to global markets in ways that strengthen local economies and build community.

As CEO, I focus on sourcing, curating, and producing high-quality raw and finished natural goods for conscious consumers. Through partnerships with mission-aligned brands, we provide the capital, support, and platform required to scale responsibly. Our mission is to build a commercially durable platform where high-quality, values-aligned products can generate sustainable profit margins and social impact.

Projects

Rootwise, Research Analyst

Remote · Oct 2023 – Jun 2024

Rootwise does real-time monitoring and analysis in the Global South—crises, political risk, things that move fast. I did reporting and analysis so that field teams and decision-makers could see what was happening and adjust quickly. The work was about turning messy, live information into something actionable and, where possible, into better safety and smarter responses on the ground.


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